Subscriptions and Billing

Understanding Plans

WebDecoy offers multiple subscription tiers to match your security needs and budget.

Available Plans

Current plans, prices, and limits are always shown live on the Billing page (profile avatar → Billing) — that catalog is the source of truth, and the numbers below the fold of this page may lag it. In general:

• Trial — every new organization starts on a free 14-day trial with full feature access.
• Paid plans — tiered by property, domain, decoy, and monthly detection limits; monthly or annual billing (annual discounted).
• Enterprise — custom limits and pricing; contact sales.

Plan Features Comparison

Trial Plan

• Best for: Evaluating WebDecoy before committing
• Includes: Full feature access for 14 days
• Limitations: Lower usage limits
• After trial: Upgrade to continue, or data is retained (read-only)

Starter Plan

• Best for: Small websites, personal projects, startups
• Includes: Essential features for basic protection
• Limitations: Limited properties and decoys

Pro Plan

• Best for: Growing businesses, multiple websites, agencies
• Includes: Higher limits, priority support
• Limitations: Contact sales for higher volumes

Enterprise Plan

• Best for: Large organizations, high-volume sites
• Includes: Unlimited everything, dedicated support, custom integrations
• Pricing: Contact sales for custom pricing

---

Selecting a Subscription Plan

Viewing Available Plans

1. Click your profile avatar (bottom-left), then Billing
2. Scroll to the Plans section
3. Review the available plans and their features

Choosing the Right Plan

Ask yourself these questions:

Question	If Yes → Consider
Do I have multiple websites?	Pro or Enterprise
Do I expect high traffic?	Pro or Enterprise
Am I an agency with clients?	Pro or Enterprise
Is this a personal/small project?	Starter
Do I need dedicated support?	Enterprise

Upgrading Your Plan

From Trial to Paid Plan

1. Open profile avatar → Billing
2. Click Upgrade next to your desired plan
3. You’ll be redirected to Stripe Checkout
4. Enter your payment information
5. Complete the purchase
6. Your plan is active immediately

From Starter to Pro

If you already have a paid subscription:

1. Open profile avatar → Billing
2. Click Manage Subscription or Upgrade
3. You’ll be taken to the Stripe Billing Portal
4. Select your new plan
5. Charges are prorated automatically

Annual vs. Monthly Billing

Billing Cycle	Discount	Best For
Monthly	None	Testing, flexibility
Annual	~20% savings	Long-term commitment, cost savings

---

Trial Period

Trial Details

• Duration: 14 days from organization creation
• Features: Full access to all features
• Limits: Reduced usage limits (see plan comparison)
• Payment: No credit card required to start

Trial Timeline

Day 1: Trial starts
Day 7: Trial warning notification (7 days remaining)
Day 12: Urgent warning (2 days remaining)
Day 14: Trial expires

What Happens When Trial Expires

Scenario	Result
Upgrade before expiry	Seamless transition, no interruption
Trial expires without upgrade	Account becomes read-only
Data retention	Your data is preserved for 30 days
Upgrade after expiry	Full access restored immediately

Viewing Trial Status

1. Open profile avatar → Billing
2. Look for the Trial Status section
3. See:
   • Days remaining
   • Trial end date
   • Upgrade options

---

Managing Your Subscription

Accessing Billing Management

1. Click your profile avatar (bottom-left), then Billing
2. View your current subscription status
3. Access the Stripe Billing Portal for advanced management

Changing Your Plan

Upgrading

1. Open profile avatar → Billing
2. Click Upgrade or Change Plan
3. Select your new plan
4. Proration: You’ll be credited for unused time on your current plan

Downgrading

1. Open profile avatar → Billing
2. Click Change Plan in the Stripe portal
3. Select a lower-tier plan
4. Effective: At the end of your current billing period
5. Check limits: Ensure you’re within the new plan’s limits

Canceling Your Subscription

1. Open profile avatar → Billing
2. Click Cancel Subscription
3. Confirm the cancellation
4. Access continues until the end of your billing period
5. Data retained for 30 days after cancellation

Resuming a Canceled Subscription

If you canceled but your billing period hasn’t ended:

1. Open profile avatar → Billing
2. Click Resume Subscription
3. Your subscription continues as normal

---

Understanding Usage Limits

Types of Usage Limits

Metric	Description	Measured
Properties	Number of property containers	Count
Domains	Custom domains configured	Count
Decoys	Honeypot links and endpoints	Count
Detections	Threat events recorded	Per month
API Calls	SDK and API requests	Per month

Viewing Your Usage

1. Open profile avatar → Billing
2. Scroll to the Usage section
3. See each metric’s current usage vs. limit
4. Visual progress bars show percentage used

Usage Indicators

Status	Indicator	Meaning
Normal	Green	Well under limit
Warning	Yellow	80%+ of limit reached
At Limit	Red	Limit reached, action needed

What Happens at Limits

Resource	At Limit Behavior
Properties	Cannot create new properties
Domains	Cannot add new domains
Decoys	Cannot create new decoys
Detections	Detections continue (upgrade encouraged)
API Calls	API returns rate limit errors

Usage Reset

• Monthly metrics (detections, API calls) reset on your billing date
• Count metrics (properties, domains, decoys) don’t reset—they’re cumulative

---

Viewing Invoices and Payment History

Accessing Invoices

1. Open profile avatar → Billing
2. Scroll to the Invoices section
3. View a list of all past invoices

Invoice Information

Each invoice shows:

• Invoice date
• Amount charged
• Payment status (Paid, Pending, Failed)
• Download link (PDF)

Downloading Invoices

1. Find the invoice in the list
2. Click the Download PDF link
3. Save the invoice for your records

Managing Payment Methods

1. Open profile avatar → Billing
2. Click Manage Payment Methods or access the Stripe Portal
3. In the Stripe portal, you can:
   • Add new credit/debit cards
   • Set a default payment method
   • Remove old payment methods

Failed Payments

If a payment fails:

1. Email notification sent to your account email
2. Retry attempts made automatically over several days
3. Update payment under profile avatar → Billing to resolve
4. Grace period: Service continues during retry period
5. Suspension: After multiple failures, account becomes read-only

---

Billing FAQs

Common Questions

Q: Can I get a refund? A: Contact support within 30 days of purchase for refund requests.

Q: How does proration work? A: When upgrading mid-cycle, you’re charged only for the remaining days at the new rate. You’re credited for unused time on the old plan.

Q: Can I switch between monthly and annual? A: Yes, through the Stripe Billing Portal. Changes take effect at the next billing cycle.

Q: What payment methods are accepted? A: All major credit cards (Visa, Mastercard, American Express) and some debit cards.

Q: Do you offer discounts? A: Annual plans save ~20%. Contact sales for non-profit or educational discounts.

Q: Can I have multiple subscriptions? A: Each organization has one subscription. Create multiple organizations for separate billing.

---

Next Steps

Now that you understand billing, let’s start protecting your applications:

• Custom Domains - Set up your first domain
• Decoy Links - Create honeypot links